We want you to be happy with your purchase. Our buying guide should tell you everything you need to know about buying from us but if you have any questions please get in touch.
All jewellery pieces are made to order by Emma at her Somerset studio. Please allow 2 - 3 weeks from order date to despatch, lead-times may be longer on bespoke items. If your order is time sensitive, please let us know and we will try our best to accommodate your request.
Once an order has been placed, you will receive an email with an estimated delivery date. We will email again with a tracking number upon despatch so you can check on the progress of your order.
1st Class Royal Mail Recorded Delivery - £5.00
Royal Mail Special Delivery - tracked & signed - £7.95
All orders over £250 receive FREE express delivery
A signature will be required for on delivery for both services (please consider this if you’re going to be out when the Postman calls)
Royal Mail International Tracked & Signed service - £18
Any import duties, sales taxes or other import costs are not included and are the responsibility of the customer.
All pieces come packaged in one of our beautifully colourful and sophisticated presentation boxes.
Please advise us at the time of ordering of any special instructions or requirements relating to your purchase. Rings are made to measure in UK sizes. Please quote your ring size at time of order. If you are unsure of what size to choose then please see our Ring Size Guide.
Due to the nature of our business orders must be cancelled or amended within 24 hours if you no longer wish to proceed with your purchase.
REFUNDS & RETURNS
We hope you will be delighted with your piece of Emma Lavery jewellery, however, if for any reason you are not completely satisfied with your purchase, we are happy to offer an exchange, refund or credit note within 14 days of purchase. All items must be returned in their original packaging and in perfect condition, unused and unworn.
Refunds and exchanges are offered at our sole discretion. Please ensure that the items are safely packaged and returned to us using a signed for delivery service and include a reason for return. We cannot be held responsible for items that are lost in transit whilst being returned to us. Postage on returns is non-refundable. All refunds will be credited to the original method of payment.
We are unable to offer returns or exchanges on bespoke commissioned pieces and items that have been customised to a customer's request. Earrings are not returnable for hygiene reasons.
All sales are final for any items purchased at a discounted rate and no exchanges or refunds will be made on discounted items.
FAULTY OR DAMAGE GOODS
Quality of craftsmanship is of the utmost importance to us, but if an item is found to be defective on receipt, it will be repaired or exchanged for a new one at no additional charge.
Emma Lavery's work conforms to the British hallmarking standard which is respected worldwide as a symbol of quality; pieces are assayed at The Goldsmiths Company assay office, London.
CUSTOM DESIGNS & COMMISSIONS